ImportantDue to the custom-order nature of pipe, Furniture Grade PVC pipe ordered in bundle or pallet quantities is not refundable.
Undesired Items (within 30 days of purchase)
You can return full boxes of fittings or PVC accessories that has not been used to FORMUFIT Direct within 30 days of purchase. There is a 20% restocking fee incurred and will be deducted from your refund once the returned items have been received.
All items must be returned in their original packaging and can only be returned as a full box of product. No partial returns are accepted.
If you need to return an item, please contact us a firstname.lastname@example.org to receive a Return Merchandise Authorization (RMA) as well as shipping details. All refunds will be deposited to the original funding source. Original shipping charges are non-refundable.
Undesired Items (after 30 days of purchase)
We apologize, however we cannot accept returns for items that were purchased more than 30-days after the purchase date due to our inability to refund the original funding source.
Incorrect, Mis-Ship or Defective Orders
To allow us to rectify any issues, we do require that all customers verify the configuration/quantities of their order within two (2) business days of receipt of delivery. If you receive an incorrect item you ordered (size, type, quantity, etc.), please notify us at email@example.com and we will work to resolve your order as soon as possible.